Digital Modernization at the Ombudsman's Office of Río Negro: Implementation of Digital Payroll within the Framework of the 2023-2027 Strategic Plan

Abstract

In a growing context of Digital Modernization, the public sector seeks to adopt digital technologies to enhance the efficiency, transparency, and accessibility of its services. In 2018, through Decree No. 19/18 (Provincia de Río Negro, 2018), the Province of Río Negro adhered to the Federal Commitment for State Modernization (2017) (Gobierno de Argentina, 2017) and approved its Provincial State Modernization Plan (Provincia de Río Negro, 2018). In line with these commitments, the Ombudsman's Office of Río Negro (DPRN), with the support of the Secretariat of Special Programs and Liaison with the CFI of the Province of Río Negro and the Federal Investment Council (CFI), formulated its first Institutional Strategic Plan (ISP) (Defensoría del Pueblo de Río Negro, 2023). This plan proposes a new organizational model aimed at improving the performance, quality, and public value of the services provided, through process reengineering, the incorporation of information and communication technologies (ICT), and results-oriented management. That same year, the DPRN initiated an internal digital transformation process as part of its institutional modernization program, defined in guideline number two (2) of its ISP. This paper presents the proposed technology and architecture for digital payroll management, outlining concepts, technical application details, and explaining the context for its use, as well as associated benefits and necessary technical resources.