Implementation of the Comprehensive Application System in the State of Buenos Aires: A step towards digital transformation

Abstract

The digital transformation of the State is a process that cannot be postponed. For this reason, it is essential to adapt its operation to provide better responses and services to society, as well as to have top-quality data for informed decision-making, thus making public policy more assertive. Part of this transformation is the computerization of processes as a paradigm of state administrative improvement. At this point, the development of applications that allow the replacement of paper-based processes and the management of data in spreadsheets becomes unavoidable. These tools must seek to be generic and configurative enough to adapt to the different processes in which they have an operational impact. Based on this premise, from the present Provincial Directorate we developed the Comprehensive Application System, currently used by ten departments with more than 1000 users. This article describes the creation process and the experience in its implementation, showing how it was possible to achieve the generalization of this solution, using the application of agile methodologies and an incremental process in its development. To this end, an articulation table was put into practice between areas that received requests and generated follow-up on them, managing to unify the criteria for information management and the processes involved. In this way, the implementation of the SIS represents a significant advance in the evolution of the State, optimizing administrative management and improving efficiency in responding to different needs.