Ofrecimiento de consuelo post conflicto desde una perspectiva comparada: características, factores moduladores y su relación con la empatía
DOI:
https://doi.org/10.24215/15142590e084Palavras-chave:
conductas afiliativas, agresión, estrés, preocupación empáticaResumo
El ofrecimiento de consuelo es una de las estrategias que los individuos despliegan para el manejo de los conflictos que inevitablemente surgen en los grupos. Uno de los principales paradigmas para su estudio es el de “post conflicto”, en el cual el consuelo implica la emisión de conductas afiliativas espontáneas, de parte de un tercero no involucrado, hacia la víctima del conflicto. En el presente trabajo, utilizando una perspectiva comparativa, se define el consuelo y sus características, se describe el paradigma post conflicto y se analiza la importancia de factores moduladores como la presencia o no de reconciliación, el grado de vínculo entre quien consuela y la víctima, la edad y la tendencia a consolar de cada individuo, el sexo de los individuos, su proximidad física, el grado de estrés del observador, la severidad del conflicto y las señales de estrés exhibidas por la víctima luego del conflicto. Por último, se discute la relación entre consuelo y empatía. El estudio de este fenómeno es de gran relevancia por su rol en el mantenimiento de las relaciones sociales, así como en la regulación de las emociones consecuentes a la ocurrencia de los conflictos en el seno de un grupo.
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