Analysis of Sme E- Commerce adoption and its relationship with local institutions
DOI:
https://doi.org/10.24215/23143738e122Keywords:
electronic commerce, SMEs, institutional relationshipAbstract
The degree of Electronic Commerce Adoption (ECA) is analyzed in a group of SMEs from Bahía Blanca, Argentina linked to business organizations or public institutions. The objective of this study is to determine the levels of ECA in this group of companies and define the existence of some organizational profile regarding the type of institution of reference. Based on a sample of SMEs, an exploration of their websites and a explorative-descriptive analysis was carried out by means of frequencies and contingency tables between ECA and the relationship with the corresponding institution
Downloads
Metrics
References
Aboelmaged, M. G. (2014). Predicting e-readiness at firm-level: An analysis of technological, organizational and environmental (TOE) effects on e-maintenance readiness in manufacturing firms. International Journal of Information Management, 34(5), 639-651. https://doi.org/10.1016/j.ijinfomgt.2014.05.002 DOI: https://doi.org/10.1016/j.ijinfomgt.2014.05.002
Aghamirian, B., Dorri, B. y Aghamirian, B. (2015). Customer Knowledge Management Application in Gaining Organization’s Competitive Advantage in Electronic Commerce. Journal of Theoretical and Applied Electronic Commerce Research, 10(1), 63-78. http://dx.doi.org/10.4067/S0718-18762015000100006 DOI: https://doi.org/10.4067/S0718-18762015000100006
Alderete, M. V. y Jones, C. (2019). Estrategias de TIC en empresas de Córdoba, Argentina: un modelo estructural. SaberEs, 11(2), 195-216. https://doi.org/10.35305/s.v11i2.203 DOI: https://doi.org/10.35305/s.v11i2.203
Alderete, M. V., Jones, C. y Motta, J. (2017). Los factores organizacionales y del entorno en la adopción del comercio electrónico en pymes de Córdoba, Argentina. Redes, 23(45), 63-95.
AlGhamdi, R., Nguyen, J., Nguyen, A. y Drew, S. (2012). Factors influencing e-commerce adoption by retailers in saudi arabia: A quantitative analysis. International Journal of electronic commerce studies, 3 (1), 83-100.
Almaaf Bader Ali A, Miao, J. y Tran, Q. D. (enero de 2018). Study on E-Commerce Adoption in SMEs Under the Institutional Perspective: The Case of Saudi Arabia. International Journal of E-Adoption, 10(1), 53-72. https://doi.org/10.4018/IJEA.2018010104 DOI: https://doi.org/10.4018/IJEA.2018010104
Apulu, I. y Latham, A. (2011). An Evaluation of the Impact of Information and Communication Technologies: Two case study examples. International Business Research, 4(3), 3-9. https://doi.org/10.5539/ibr.v4n3p3 DOI: https://doi.org/10.5539/ibr.v4n3p3
Kawa, A. y Maryniak, A. (2019). Lean and agile supply chains of e-commerce: empirical research. Journal of Information and Telecommunication, 3(2), 235-247. https://doi.org/10.1080/24751839.2018.1553915 DOI: https://doi.org/10.1080/24751839.2018.1553915
Chaffey, D. y Patron, M. (2012). From WA to DM optimization: Increasing the commercial value of digital analytics. Journal of Direct, Data and DM Practice. 14(1), 30-45. DOI: https://doi.org/10.1057/dddmp.2012.20
Chen, L. y Holsapple, C. W. (2013). E-business adoption research: state of the art. Journal of Electronic Commerce Research, 14(3), 261-286.
Croteau, A. M. y Bergeron, F. (2001). An information technology trilogy: Business strategy, technological deployment and organizational performance. Journal of Strategic Information Systems, 10(2), 77–99. https://doi.org/10.1016/S0963-8687(01)00044-0 DOI: https://doi.org/10.1016/S0963-8687(01)00044-0
Culnan, Mary J., McHugh, Patrick J. y Zubillaga, J. I. (2010). How large U.S. companies can use Twitter and other social media to gain business value. MIS Quarterly Executive, 9(4), 243-259.
Cyr, D., Head, M. y Larios, H. (2010). Colour appeal in website design within and across cultures: a multi-method evaluation. International. Journal of Human-Computer Studies, 68(1–2), 1-21. DOI: https://doi.org/10.1016/j.ijhcs.2009.08.005
DiMaggio, P.J. y Powell W.W. (1983). The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields American Sociological Review, 48 (2), 147-16. DOI: https://doi.org/10.2307/2095101
Encina, M. (2020). Adopción del comercio electrónico en Micro, Pequeñas y Medianas Empresas de Bahía Blanca, Argentina: un análisis exploratorio. Tesis para la Maestría en Administración de Negocios, UTN-Facultad Regional Bahía Blanca, Argentina.
Fernández Díez, M. C. y Puig Gabarró, P. (2020). Los desafíos del comercio electrónico para las PyME: Principales claves en el proceso de digitalización. Banco Interamericano de Desarrollo. DOI: https://doi.org/10.18235/0002311
Saridakis, G., Yanqing, L., Mohammed, A. M. y Hansen, J. M. (2018). Industry characteristics, stages of E-commerce communications, and entrepreneurs and SMEs revenue growth. Technological Forecasting and Social Change, 128, 56-66. DOI: https://doi.org/10.1016/j.techfore.2017.10.017
Gefen, D. (2002). Reflections on the dimensions of trust and trustworthiness among online consumers. The DATABASE for Advances in Information Systems, 33(3), 38–53. DOI: https://doi.org/10.1145/569905.569910
Ghobakhloo, M., Arias-Aranda, D. y Benitez-Amado, J. (2011). Adoption of ecommerce applications in SMEs. Industrial Management & Data Systems, 111(8), 1238-1269. https://doi.org/10.1108/02635571111170785 DOI: https://doi.org/10.1108/02635571111170785
Gibbs, J.L. y Kraemer, K.L.(2004). A cross-country investigation of the determinants of scope of ecommerce use: An institutional approach. Electronic Markets, 14 (2), 124-137. DOI: https://doi.org/10.1080/10196780410001675077
Gómez, J., Salazar, I. y Vargas, P. (2012). El acceso a canales de información y la adopción de tecnologías de proceso. Cuadernos de Economía y Dirección de la Empresa, 15(4), 169-180. https://doi.org/10.1016/j.cede.2012.04.003 DOI: https://doi.org/10.1016/j.cede.2012.04.003
Grandon, E. E. y Pearson, J. M. (2004). Electronic commerce adoption: An empirical study of small and medium us businesses. Information & Management, 42(1), 197-216. https://doi.org/10.1016/j.im.2003.12.010 DOI: https://doi.org/10.1016/j.im.2003.12.010
Greve, H. R. (2009). Bigger and safer: The diffusion of competitive advantage. Strategic Management Journal, 30(1), 1-23. https://doi.org/10.1002/smj.721 DOI: https://doi.org/10.1002/smj.721
Guzmán Duque, A. P. y Abreo Villamizar, C. A. (2017). Del comercio electrónico al comercio social: la innovación al alcance de las organizaciones. Estudio para el sector calzado Bucaramanga, Colombia. Contabilidad y Negocios, 12(24), 107-118. DOI: https://doi.org/10.18800/contabilidad.201702.006
Jones, C., Alderete, M. V. y Motta, J. J. (2013). Adopción del Comercio electrónico en Micro, Pequeñas y Medianas empresas comerciales y de servicios de Córdoba, Argentina. Cuadernos de Administración, 29(50), 49-59. DOI: https://doi.org/10.25100/cdea.v29i50.52
Jones, C., Motta, J. y Alderete, M. V. (2016). Gestión estratégica de Tecnologías de Información y Comunicación y adopción del comercio electrónico en MiPyMEs de Córdoba, Argentina. Estudios Gerenciales, 32(138), 4-13. DOI: https://doi.org/10.1016/j.estger.2015.12.003
Kabanda, S. y Brown, I. (2017). A structuration analysis of Small and Medium Enterprise (SME) adoption of E-commerce: The case of Tanzania. Telematics and Informatics, 34(4), 2017, 118-132. DOI: https://doi.org/10.1016/j.tele.2017.01.002
Kotelnikov, V. (2007). Small and medium enterprises and ICT. United Nations Development Programme – Asia-Pacific Development Information Programme (UNDP-APDIP) and Asian and Pacific Training Centre for Information and Communication Technology for Development (APCICT), Bangkok.
Li, C.R., Lin, C.J. y Huang, H.C. (2014). Top management team social capital, exploration-based innovation, and exploitation-based innovation in SMEs. Technology Analysis and Strategic Management, 26 (1), 69-85. DOI: https://doi.org/10.1080/09537325.2013.850157
Li, L. y Wang, X. (2018). M-commerce adoption in SMEs of China: The effect of institutional pressures and the mediating role of top management. Journal of Electronic Commerce in Organizations (JECO), 16(2), 48-63. DOI: https://doi.org/10.4018/JECO.2018040103
Liang, T.-P. y Turban, E. (2011). Introduction to the special issue social commerce: A research framework for social commerce. International Journal of Electronic Commerce, 16(2), 5-14. https://doi.org/10.2753/JEC1086-4415160201 DOI: https://doi.org/10.2753/JEC1086-4415160201
Lin, C., Lin, H.K., Huang, Y. y Jalleh, G. (2011). The fit between organizational B2B e-commerce policy, IT maturity and evaluation practices on B2B e-commerce performance in Australian Healthcare Organizations. African Journal of Business Management, 5, 1983-2005.
Lin, X., Wang, X. y Hajli, N. (2019). Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents. International Journal of Electronic Commerce, 23(3), 328-363. https://doi.org/10.1080/10864415.2019.1619907 DOI: https://doi.org/10.1080/10864415.2019.1619907
Lip-Sam, T. y Hock-Eam, L. (2011). Estimating the determinants of B2B e-commerce adoption Among small & medium enterprises. International Journal of Business and Society, 12 (1), 15–30.
MacGregor, R.C. y Vrazalic, L. (2005). A basic model of electronic commerce adoption barriers: A study of regional small businesses in Sweden and Australia. Journal of Small Business and Enterprise Development, 12 (4), 510-527. DOI: https://doi.org/10.1108/14626000510628199
Mata, F. y Quesada, A. (2014). Web 2.0, social networks and e-commerce as marketing tools. Journal of Theoretical and Applied Electronic Commerce Research, 9. DOI: https://doi.org/10.4067/S0718-18762014000100006
Melville, N., Kraemer, K. y Gurbaxani, V. (2004). Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 28 (2), 283-322. DOI: https://doi.org/10.2307/25148636
Molla, A. y Licker, P. S. (2004). E-commerce adoption in developing countries: a model and instrument. Information & Management, 42(6), 877-899. https://doi.org/10.1016/j.im.2004.09.002 DOI: https://doi.org/10.1016/j.im.2004.09.002
Molla, A. y Licker, P. S. (2005). Perceived e-readiness factors in e-commerce adoption: An empirical investigation in a developing country. International Journal of Electronic Commerce, 10(1), 83-110. https://doi.org/10.1080/10864415.2005.11043963 DOI: https://doi.org/10.1080/10864415.2005.11043963
Moyano Fuentes, J., Martínez Jurado, P. J., Maqueira Marín, J. M. y Bruque Cámara, S. (2012). El papel de las tecnologías de la información y las comunicaciones (TIC) en la búsqueda de la eficiencia, un análisis desde Lean Production y la integración electrónica de la cadena de suministro. Cuadernos de Economía y Dirección de la Empresa, 15, (3), 105-116. DOI: https://doi.org/10.1016/j.cede.2012.01.005
Oxley, J. y Yeung, B. (2001). E-commerce readiness: Institutional environment and international competitiveness. Journal of International Business Studies 32, 705–723 https://doi.org/10.1057/palgrave.jibs.8490991 DOI: https://doi.org/10.1057/palgrave.jibs.8490991
Palmer, J.W., Bailey, J.P. y Faraj., S. (2000). The role of intermediaries in the development of trust ion the WWW: The use and prominence of trusted third parties and privacy statements. Journal of Computer Mediated Communication, 5(3). DOI: https://doi.org/10.1111/j.1083-6101.2000.tb00342.x
Picoto, W.N., Bélanger, F. y Palma-dos-Reis, A. (2014). A technology–organisation–environment (TOE)-based m-business value instrument. International Journal of Mobile Communication,12 (1), 78-101. DOI: https://doi.org/10.1504/IJMC.2014.059240
Peirano, F. y Suárez, D. (2006). TICs y empresas: propuestas conceptuales para la generación de indicadores para la sociedad de la información. Journal of Information Systems and Technology Management, 3(2), 123-142. DOI: https://doi.org/10.4301/S1807-17752006000200003
Portilla, M., Eraso, S., Galé, C., García, I., Moler, J. y Blanca, M. (2006). Manual práctico del paquete estadístico SPSS para Windows (3ª edición). Universidad Pública de Navarra.
Preissi, B. (2003). E-business in service industries: Usage patterns and service gap. German institute for economic research, DIW.
Raymond, L., Bergeron, F. y Croteau, A. M. (2013). Innovation capability and performance of manufacturing SMEs: The paradoxical effect of IT integration. Journal of Organizational Computing and Electronic Commerce, 23(3), 249–272. https://doi.org/10.1080/10919392.2013.807714 DOI: https://doi.org/10.1080/10919392.2013.807714
Rivas, D. y Stumpo, G. (2011). Las TIC en el tejido productivo de América Latina. En M. Novick y S. Rotondo (Eds.), El desafío de las TIC en Argentina: crear capacidades para la generación de empleo. CEPAL.
Sánchez Torres, J. A. y Juárez Acosta, F. (2017). La adopción del comercio electrónico en las PyMEs: una revisión de la literatura exploratoria. NOVUM, (7), 78-94. DOI: https://doi.org/10.1016/j.sumneg.2016.02.008
Scott, W. R. (2005). Institutional theory: Contributing to a theoretical research program. En K. G. Smith y M. A. Hitt (Eds.), Great minds in management: The process of theory development (pp. 460-484). Oxford University Press.
Teo, H., Wei, K.K. y Benbasat, I. (2003). Predicting intention to adopt interorganizational linkages: An institutional perspective. MIS Quarterly 27, 19-49. DOI: https://doi.org/10.2307/30036518
Tornatzky, L. G. y Fleischer, M. (1990). The processes of technological Innovation. Lexington Books.
OECD (2012). Internet adoption and use: Businesses. En OECD Internet Economy Outlook 2012. OECD Publishing. http://dx.doi.org/10.1787/9789264086463-7-en DOI: https://doi.org/10.1787/9789264086463-7-en
OECD (2019). Unpacking E-Commerce: Business Models, Trends and Policies. OCDE Publishing. https://doi.org/10.1787/23561431-en DOI: https://doi.org/10.1787/23561431-en
UNCTAD (2015). Informe sobre la economía de la información 2015. Liberar el potencial del comercio electrónico para los países en desarrollo. ONU.
Wang, W. Y. C., Heng, M. S. H. y Chau, P. Y. K. (2010). The adoption behaviour of information technology industry in increasing business-to-business integration sophistication. Information Systems Journal, 20(1), 5–24. https://doi.org/10.1111/j.1365-2575.2008.00298.x DOI: https://doi.org/10.1111/j.1365-2575.2008.00298.x
Wang, Y., Min, Q. y Han, S. (2016). Understanding the effects of trust and risk on individual behavior toward social media platforms: a meta-analysis of the empirical evidence. Computers in Human Behavior, 56 (7), 34-44. http://dx.doi.org/10.1016/j.chb.2015.11.011 DOI: https://doi.org/10.1016/j.chb.2015.11.011
Yahia, I. B., Al-Neama, N. y Kerbache, L. (2018). Investigating the drivers for social commerce in social media platforms: Importance of trust, social support and the platform perceived usage. Journal of Retailing and Consumer Services, 41, 11-19. DOI: https://doi.org/10.1016/j.jretconser.2017.10.021
Yoo, B. y Jang, M. (2019). A bibliographic survey of business models, service relationships, and technology in electronic commerce. Electronic Commerce Research and Applications, 33, 100818. DOI: https://doi.org/10.1016/j.elerap.2018.11.005
Zallas, F. A. E. y Figueroa, J. F. (2018). Estrategias de comercio electrónico: oportunidad de negocios en las empresas del sur de Sonora/e-commerce strategies: business opportunities in Sonora Sur companies. RECI Revista Iberoamericana de las Ciencias Computacionales e Informática, 64-79. DOI: https://doi.org/10.23913/reci.v7i13.78
Zhai, C. (2011). Study on environment factors affecting B2B e-marketplace adoption in China: From e-readiness perspective. International Conference on Computer Science and Service System, 4062-4065.
Additional Files
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 María Verónica Alderete, María Susana Porris
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Those authors who have publications with this journal, agree with the following terms:
a. Authors will retain its copyright and will ensure the rights of first publication of its work to the journal, which will be at the same time subject to the Creative Commons Atribución-NoComercial-CompartirIgual 4.0 Internacional (CC BY-NC-SA 4.0) allowing third parties to share the work as long as the author and the first publication on this journal is indicated.
b. Authors may elect other non-exclusive license agreements of the distribution of the published work (for example: locate it on an institutional telematics file or publish it on an monographic volume) as long as the first publication on this journal is indicated,
c. Authors are allowed and suggested to disseminate its work through the internet (for example: in institutional telematics files or in their website) before and during the submission process, which could produce interesting exchanges and increase the references of the published work. (see The effect of open Access)